The purpose of this course is to provide unparalleled training to public officials within our community.  Studies report that conflict management training is necessary to process stress and emotional turmoil, lowering the risk of trauma-related incidents, labor-related liabilities and workplace disagreements.  Our "De-Escalation and Conflict Resolution " training offers transformative mediation skills to help you:

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• Define conflict and its causes

• Understand the impact learned behaviors have on conflict

• Identify how unmet human needs foster conflict

• Identify the five forms of communication

• Effectively utilize the fifth form of communication

• Acquire mediation skills to relieve the S.T.E.A.M. in conflicts

• Quality-check transformed conflicts

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